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Privacy Policy

We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").

Last updated: 16 May 2026

1. Who We Are

Bed and Beyond is a trading name of Bed and Beyond (Pty) Ltd (Reg. No. 2025/975422/07), a South African retailer of beds, mattresses, and home comfort products. We are the responsible party for personal information collected through this website, in accordance with POPIA.

2. Information We Collect

We may collect and process the following personal information:

  • Contact information: name, email address, phone number, and delivery address when you place an order or submit an enquiry.
  • Order information: products ordered, payment reference, and correspondence related to your order.
  • Website usage data: IP address, browser type, and pages visited, collected automatically via cookies and analytics tools.
  • Communication data: messages you send us via our contact form, email, or WhatsApp.

3. How We Use Your Information

We use your personal information only for the following purposes:

  • Processing and fulfilling your orders, including arranging delivery.
  • Responding to your enquiries and providing customer support.
  • Sending you order confirmations, updates, and relevant product information you have requested.
  • Improving the performance and content of our website.
  • Complying with our legal obligations under South African law.

We process your personal information on the lawful basis of fulfilling a contract (your order), your consent (enquiry forms), and legitimate interests (website operation and security). We will not use your information for any purpose incompatible with those stated above.

4. Marketing Communications

We will only send you marketing emails or messages if you have explicitly opted in. You may opt out at any time by contacting us at [email protected] or by following the unsubscribe link in any marketing email.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Delivery partners: only the information needed to arrange and complete your delivery (name, address, contact number).
  • Payment processors: for secure handling of payments; we do not store card details.
  • Service providers: such as hosting and email providers, who process data on our behalf under confidentiality obligations.
  • Legal authorities: where required by law, court order, or to protect our legal rights.

6. Cookies

Our website uses cookies to ensure basic functionality (such as the shopping cart) and to collect anonymous analytics data. Essential cookies are necessary for the site to operate and are placed automatically. You may disable non-essential cookies in your browser settings; however, this may affect the functionality of the site.

7. Data Retention

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable South African law. Order records are typically retained for 5 years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to our legal obligations.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Be informed about what personal information we hold about you.
  • Request access to your personal information.
  • Request correction of inaccurate or outdated information.
  • Request deletion of your personal information (subject to legal retention requirements).
  • Object to the processing of your personal information.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been violated.
Information Regulator of South Africa
Website: inforegulator.org.za
Email: [email protected]

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always published on this page with the "Last updated" date at the top. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or complaints, contact our Information Officer:

  • Legal entity: Bed and Beyond (Pty) Ltd (Reg. No. 2025/975422/07)
  • Store address: 16 Avant-Garde Ave, Northlands Deco Park, Randburg, Gauteng, 2169
  • Email: [email protected]
  • WhatsApp: +27 72 031 6270