Delivery & Returns

We deliver across Gauteng (Randburg, Johannesburg, Sandton, Fourways, Roodepoort and surrounding areas) and can arrange delivery to other provinces on request. Collection is also available at our Randburg showroom by appointment.

Delivery

Timeframes

Gauteng: 3–7 business days after order confirmation
Other provinces: varies by location; confirmed when your order is processed

Bulky items such as beds and mattresses may require an additional 1–3 days for scheduling. We will confirm your delivery window when your order is processed.

Outside Gauteng?

Delivery to other provinces is available on request, costs and lead times vary by area. The easiest way to get a delivered price is to use our quote system, where you can specify your delivery address and we'll include delivery in your personalised quote.

Get a Quote → Chat on WhatsApp →

Cost

Delivery within Gauteng is a flat rate of R400. Delivery to other provinces is priced per order. Request a quote for a delivered price to your door. All costs are confirmed before payment is finalised, no surprise charges.

Upon Receipt

Please inspect your goods immediately on delivery. Any visible damage must be noted with the delivery driver and reported to us promptly.

Returns

Return Window 7 days from delivery date

Condition Unused, original packaging, resalable condition

Method Customer arranges return delivery to our store: 16 Avant-Garde Ave, Northlands Deco Park, Randburg, 2169

Defective Items: Collection Free home collection within Gauteng. We send someone to you

Restocking Fee None

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of delivery. We will arrange a free collection from your home within Gauteng and either replace the item or issue a full refund. Please do not attempt to return a defective item yourself. Contact us first so we can arrange collection.

Change-of-Mind Returns

If you change your mind, you may return eligible items within 7 days provided they are unused, in their original packaging, and in resalable condition. Return delivery to our store (16 Avant-Garde Ave, Northlands Deco Park, Randburg, 2169) is for the customer's account. You are responsible for arranging and paying for the return shipment. We recommend using a trackable courier service. We cannot be held liable for items lost or damaged in transit.

Non-Returnable Items

The following items cannot be returned once opened or used, for hygiene reasons:

Mattresses (once removed from packaging or slept on)
Pillows
Duvets and duvet inners
Mattress protectors and toppers
Bedding sets and linen

This exemption applies in terms of Section 56(2)(d) of the Consumer Protection Act. If any of these items arrive defective or incorrect, your full statutory rights apply. Contact us immediately and we will arrange a free collection and replacement or refund.

Refunds

Approved refunds are processed within 7 business days of us receiving and inspecting the returned goods, using the original payment method.

Questions about your order?

[email protected] +27 72 031 6270 16 Avant-Garde Ave, Northlands Deco Park, Randburg, 2169

Bed and Beyond (Pty) Ltd · Reg. No. 2025/975422/07